The list of service level objectives (SLOs) defined in a Dynatrace monitoring environment displays important information such as current status and error budget, as well as details about the error budget, objective, warning, number of open issues relative to the total number of issues for the SLO entity selector, and the period during which the SLO needs to be evaluated. To configure a new service-level target, you can either use the SLO Wizard to choose from a set of preconfigured Dynatrace templates for common use cases, or you can create your own SLO definitions. Select the desired SLO (service level availability, service method availability, ease of use, users without mobile device failure, or synthetic availability) and configure (optionally) the SLI metrics you want to add to your SLO. Google has a long history of designing SRE processes for its global services that are designed to make its services more scalable, reliable, and efficient. Learn more: To use a preconfigured template, go to Service Level Targets from the Dynatrace menu, select Add New SLO, and browse the SLO wizard as described below. To edit your SLO, go to Service Level Objectives from the Dynatrace menu, search for SLO, and select More (…) > SLO definition in the Actions column. Choosing the right goal for your Service Level Objective (SLO) is a tedious task and requires expert knowledge of the measured service. Since services are of course highly dependent on the user`s context, not all indicators are equally suitable in very strict SLO target definitions. SLIs can vary by service, as not all services are equally critical in terms of time constraints and error. After the installation is complete, the newly created service level target appears on the SLO page. The SLO wizard allows you to select either an SLI percentage measure, such as the service success rate (single-rate metric), or two metrics that represent the “number of vouchers” divided by the “total number”, for example, the number of error.B service calls divided by the total number of service calls (measures for Good vs Total number). You can define SLOs based on preconfigured templates from Dynatrace or create and configure your own SLO definitions.
To better understand the configuration of out-of-the-box SLOs, see Sample Configuring Target Definitions at the Service Level. To query and graph metrics, navigate to the desired service level target and select Actions > View in Data Explorer. For more information about using Data Explorer, see Data Explorer. In principle, it does not matter if it is a software service, such as . B an online payment process or the purchase of a cola in a traditional vending machine. The decisive factor is the reliability of this service provided to the customer. The way an SRE team measures the delivery of a service to a client is to find dedicated indicators, called service level indicators (SLIs), that can demonstrate successful service delivery. Thus, the SRE team is responsible for finding good SLIC for a particular service that closely monitors the reliable delivery of a service to the customer.
The Dynatrace support team is made up of technical professionals to help you optimize your Dynatrace solutions. Dynatrace Technical Support Engineers are experts who troubleshoot dynatrace software and subscription services. The support team manages and resolves your technical issues related to products or escalates them as needed for engineering and product management. To speed up deployment, you need to automate not only the deployment, but also the decision process if it is safe and risk-free to make the next change to production (which can include a variety of changes, such as. B such as deploying a new microservice, enabling a feature indicator, scaling your pods to Kubernetes, or including a new third-party service). Trust in a secure version is created by greater validation of the impact of changes on quality, e.B. before deployment in production or with an impact analysis during blue/green deployments. Under these circumstances, site reliability engineering teams face two major challenges: Since you may struggle to choose the right indicator metric for different use cases, Dynatrace offers a collection of out-of-the-box SLO templates that support key use cases: service availability, web application performance, mobile application availability, and synthetic availability. (See the action buttons in the screenshot above for each of these important templates.) Selecting interesting metrics and creating SRE dashboards has been possible in Dynatrace for some time (e.B.
for public APIs with synthetic monitors and for SRE-driven automated performance engineering). With our latest updates, we`ve put service level objectives at the center by making SLO monitoring a new high-level feature accessible via the Dynatrace navigation menu (see screenshot below). The Dynatrace SLO page gives your SRE team full access to defining and tracking your SLOs. Support tickets can be entered 24/7 and 365 days a year from the Dynatrace community. Tickets are processed according to their severity, the level of support the customer has subscribed to (Premium or Standard) and the order in which they are received. A representative will respond within the specified initial response time to ensure that your issue is addressed in a timely manner. Dynatrace offers its customers two levels of support: Standard and Premium. Standard support is available to customers who are up to date on their maintenance renewals and SaaS subscriptions.
The following table provides an overview of the two levels of support. The Dynatrace Software Intelligence platform provides all the service level indicators (SLIs) needed to define your service level objectives (SLOs) and monitors the status and error budgets of these objectives. Whether you want to define an SLO for a true user experience or to measure the availability of your services, your Dynatrace monitoring environment already has the right tools for your site reliability teams. Get all the facts about the health of your critical enterprise services in terms of business objectives and service level (SLO), service level agreements (SLAs), and end user experience: the Dynatrace mission control team monitors Dynatrace Managed`s quality of service and hardware usage, and alerts when additional hardware is needed to monitor a customer`s environments. The Dynatrace Mission Control team can also adjust the configuration of Dynatrace Managed to ensure the highest quality of service and the best use of the deployed hardware. All configuration changes are fully audited. According to the service, the responsibility of an SRE team is to find the best indicators that prove the successful delivery of service to the customer. Dynatrace offers over 2000 different metrics ready to be used as dedicated SLIC.
Dynatrace offers a lot of know-how in terms of measuring the actual user experience of services provided directly on the client side. Dynatrace metrics such as Apdex (Application Performance Index) or User Experience Score can be used directly in an SLO definition (as we will show in the following examples). Below are the steps you can follow, if possible, to make your interaction with the technical support team more efficient. .